10 exam-style questions with answers and explanations. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free CTC questions are organized by exam domain, so you can see how each part of the Certified Travel Counselor blueprint is tested. Reveal the answer and explanation under each question.
A new advisor needs to quickly improve their closing rate on one specific product. Their manager works with them over three short, focused sessions using targeted questions to build that skill. This is best described as:
Correct answer: A - Coaching, because it is performance-focused and skill-specific
When designing a formal mentoring program, why is it generally recommended NOT to assign a mentee to their own direct supervisor as mentor?
Correct answer: D - It can limit the mentee's openness and candor
Two team members disagree over how to divide a large corporate account. Their manager guides them to a solution that fully satisfies both parties' underlying interests, even though reaching it takes considerable time. Which conflict-handling mode is this?
Correct answer: C - Collaborating
A client becomes visibly angry at the counter about a supplier's last-minute schedule change. Applying sound conflict-management practice, the counselor's FIRST priority should be to:
Correct answer: A - Stay calm and listen actively to understand the concern
During an idea-generation session for a new marketing campaign, one team member begins critiquing each idea for feasibility the moment it is proposed. Why does this undermine the creative process?
Correct answer: D - Judging ideas during generation shuts down divergent thinking
A client speaks quickly, wants the bottom line immediately, stays focused on results, and grows impatient when given lengthy background detail. This behavior is most characteristic of which DISC style?
Correct answer: C - High D (Dominance)
A counselor identifies a client as a High C (Conscientiousness) style. To build trust and move toward a booking, the counselor should:
Correct answer: D - Provide accurate details, documentation, and clear answers to their questions
The DISC model distinguishes its four behavioral styles along two underlying dimensions. These two dimensions are best described as:
Correct answer: B - Pace (fast versus measured) and priority (task versus people)
After receiving harsh feedback from a supplier, a counselor feels a surge of anger but pauses, takes a breath, and responds professionally instead of reacting impulsively. Which component of emotional intelligence is she primarily demonstrating?
Correct answer: B - Self-regulation
In Goleman's widely used model of emotional intelligence, which of the following is NOT one of the five core components?
Correct answer: C - Technical competence
The CTC exam also covers these domains. Drill them in the full free practice test:
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